Return Policy

Customer satisfaction is our top priority. If our products do not meet your requirements or if you would like an exchange, you will find all information about the return process here.

Right of withdrawal

right of withdrawal
As a consumer according to Section 13 BGB, you have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must send us - DIFUMA (owner Matthias Schempf), Herrenalber Str. 48, 75334 Straubenhardt, telephone number: +49 (0) 708260422, e-mail address: mail@difuma.com by means of a clear declaration ( e.g. a letter sent by post or email) about your decision to withdraw from this contract.
You can use the model cancellation form available on our website, but this is not mandatory. You can fill out the model cancellation form electronically and send it to us by email or you can send us another clear statement using the contact form, email or fax. If you make use of this option, we will immediately (e.g. by e-mail) send you confirmation of receipt of such a revocation.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.


Consequences of revocation

If you revoke this contract, we have paid you all payments except for the shipping costs that we have received from you (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment.

We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.


End of revocation

The right of withdrawal expires prematurely for contracts:
- on the purchase of vouchers, if the voucher is used, because this will start the execution of the contractually agreed service at your own initiative.,
- about services, if you have requested that the services should start during the cooling-off period. You then have to pay us a reasonable amount that corresponds to the proportion of the services already provided up to the point in time at which you inform us of the exercise of the right of withdrawal with regard to this contract in comparison to the total scope of the services provided for in the contract.

Here you can download the return form

You need additional information?

Write us! We are glad to help you.