Return Policy
Customer satisfaction is our top priority. If our products do not meet your expectations or if you wish to exchange an item, you will find all information about the return process here.
In any case: Consumers have a fourteen-day right of withdrawal.
Furthermore, our service promise applies: Within Germany, returns are free of charge for you. To do this, please contact us before returning the goods so that we can send you a free DHL return label.
Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Matthias Schempf | DiFUMA, Zur Ziegelhütte 3, 76359 Marxzell, Germany, mail@difuma.com, Telephone: +49 7082 60422) by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is, however, not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back or hand over the goods to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any diminished value of the goods if this diminished value is due to handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods.
Special Notes
If you finance this contract through a loan and later withdraw from it, you are no longer bound by the loan agreement either, provided that both contracts form an economic unit. This is particularly to be assumed if we are simultaneously your lender or if your lender makes use of our cooperation with regard to financing. If the loan has already flowed to us when the withdrawal becomes effective, your lender will take our place in relation to you regarding the legal consequences of the withdrawal or return from the financed contract. The latter does not apply if the present contract is for the acquisition of financial instruments (e.g., securities, foreign exchange, or derivatives). If you wish to avoid a contractual commitment as much as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal for it.
